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WORKING TO MAKE HOME SAFE

Rebuilding Together Northern Nevada works to ensure safe homes and communities for our neighbors with fewer resources. Our work supports low-income seniors, veterans, people with disabilities and families in need. See our eligibility requirements below.

Eligibility Requirements:

1. Your home must be located in a Northern Nevada county.
2. You must own your home, live in it as your primary residence for at least a year, provide proof of ownership (through a current property tax statement or current homeowners insurance policy), and intend to remain in the home for at least two years after receiving free repairs from RTNNV.
3. You must meet HUD Income Limits. Your HUD income limit is the gross combined income for all residents of your home, including any rental income, and must be less than the amount shown below. Proof of income for all residents 18 years and older in the home is required. Acceptable proof of income includes but is not limited to past year income tax statements, payroll stubs, social security or disability statements, pension and/or veteran benefits statements, alimony or child support statements, AFDC statements, and proof of any rental income or other assets.

2024 HUD Income Limits

*RTNNV income requirement accepts HUD Income Limits of 80% AMI and below, however, some grants dictate 60% AMI or below.

Information you’ll need to complete this application

1. Contact information
2. Home Information
3. Name and date of birth of all household members
4. Requested Repairs
5. Supportive documents as needed

Documents that must be provided after the application is submitted or uploaded with the application:

1. Identification card for all residents over 18 years of age living in the home.
2. Proof of income for all residents over 18 years of age living in the home. This documentation includes, but is not limited to, past year income tax statements, payroll stubs for the most recent 30 days, current year social security or disability statements, pension and/or veteran benefit statements, alimony or child support statements, AFDC statements, and proof of any rental income or other assets (i.e. savings or investment accounts).
3. Recent mortgage statement or certificate of ownership.
4. Current homeowner's insurance declaration statement.
5. Most recent 2 months of bank statements.
6. Signed copy of homeowner agreement and waiver (Rebuilding Together Northern Nevada will provide you with a blank form after the application is submitted).
    

Expectations of Service

At Rebuilding Together Northern Nevada, we prioritize clear and open communication about our services and capabilities. We are committed to managing expectations to ensure a successful and fulfilling partnership between our organization, the homeowners and residents we serve, our contractors, subcontractors, invaluable volunteers, our funders and the community. Here are some key aspects to keep in mind about our services:

Service Basis & Location: Our services are prioritized based on a combination of factors including, but not limited to, funding source and requirements, contractor availability or volunteer project coordination, available materials, home location, and need. Also, homeowner availability and agreed-upon services play a crucial role in our projects' scheduling.

Scope of Work: RTNNV follows a 25-point Safe and Healthy Home Priority checklist which guides our work to improve the home environment. Cosmetic repairs are an additional and positive outcome of a safe and healthy repair. Repairs are performed mostly by licensed and insured contractors that work closely with RTNNV to provide professional and quality repairs for those we serve. In some instances, in-house staff or volunteers may perform repairs. In all cases, RTNNV will be a homeowners' point of contact for ALL repairs completed and guaranteed for one year.

Emergency Repairs: Due to the eligibility process, staffing and required time to schedule projects, we currently do not provide emergency repairs; however, we will review these types of projects on a case-by-case basis.

Volunteer-Based Services: Volunteer projects are scheduled with a corporate sponsor and their employees, or a service group, which requires substantial coordination and planning. We appreciate your understanding and patience as we navigate the complexities of managing volunteer projects and manpower.

Request Confirmation & Service Guarantee: Please note that while we confirm receipt of your request, this does not guarantee service. Due to variables such as funding resources and requirements, we may not always be able to match every request. We strive to secure additional funding and manpower whenever possible to meet community needs.

Respect and Communication: When a connection is made between the funding source, contractor, staff, and the homeowner in need, we ask that you respect all resources of time and effort involved. Please contact us with any concerns to ensure smooth communication and respect for everyone's contributions.

Patience and Understanding: Posting a request or leaving a voicemail does not guarantee service. We take all requests seriously and do everything in our power to meet the needs of our homeowners. We ask for your patience and understanding as we coordinate funding, staff, contractors, materials, and volunteers.

Conclusion: While we strive to serve all who need our help, it's important to understand that we maintain a waiting list. Therefore, once a project is complete, a homeowner must wait at least two years before requesting additional services. We appreciate your understanding, patience, and grace, and we are deeply grateful for the opportunity to serve our neighbors in the best way we can.